A Simple and Easy Refund Experience for your Farm Business
Overview
Purchasing products from your Farm should be easy and simple for Buyers – they expect it. Whether your Farm grows Proteins, Produce, Dairy or other products, you can be assured that Buyers are going to continue consuming the products you provide.
Additionally, Buyers like flexible payment options, including one-time-purchases, subscriptions (paid-upfront and pay-as-you-go), and deposits for products harvested at a later date
While Buyer expectations are clear, managing your Farm business can be a challenge.
For Farmers, some of your products may be available year-round, others on a seasonal basis, and most are perishable. Many Farmers using a farm eCommerce platform charge for delivery or shipping. And promos, taxes and credits may also apply to any given Farm purchase. This means your Farm business can get complicated quickly – especially as your customer base grows and your products become available online and in-person. Attempting to make a “refund” can often be even more challenging when considering all the variables.
Fortunately, Barn2Door works exclusively with Farmers and is attentive to the unique needs of your business and products through easy-to-use software. Forms and surveys are sent out to gather farm feedback and suggestions to improve our Software and Services. Barn2Door has seen how important it is to give farmers a clean and intuitive refund process. We’re delighted to debut a new simple and easy Refund Experience, to streamline your farm operations and give you peace-of-mind.
A Single Page To Complete a Refund
Barn2Door has simplified the entire Refund Experience to a single page for a given purchase. All variables associated with a given purchase are itemized for individual selection. Any given variable/item may be included or excluded from a refund. This means, whether it is a one-time purchase or a subscription, it is easy to Refund a Buyer.
Applies to Any Form of Purchase
Regardless of how you choose to sell your Farm products, or how a Buyer chooses to purchase them, you can apply a refund on any form of Purchase. Barn2Door has done the heavy engineering lift of separating a “Purchase” from the actual “Orders” – which is especially important for subscriptions.
For instance, your Farm can refund a single “Order” of a 10-week subscription “Purchase” (e.g. CSA Box). Best of all, your Farm’s Pick-and-Pack lists will update automatically to adjust quantities accordingly based on any refunds. This means, if one week’s order of a subscription gets damaged in delivery, such as a carton of eggs, it is easy to refund for that one week, and not affect the rest of the subscription.
Delivery Fees, Promos, Tips and Taxes
All the associated costs of a given purchase may be addressed individually, and/or adjusted separately. This provides your Farm with ultimate flexibility when choosing to refund specific costs such as delivery fees, promos, and tips, and the option to refund them individually as well. Taxes will automatically adjust based on the tax-categorization of a given product.
Inventory Return to Stock
Unlike consumer products which can generally be returned to stock, many Farm products are perishable and may or may not be available for resell. Your Farm can make an assessment for every individual product. Best of all, your inventory counts will adjust automatically based on your determination. If you do have a product, such as a jar of honey, that gets refunded, your store inventory will automatically update so you don’t miss out on potential sales in the process.
A Single Merchant Account for Online & In-Person Purchases
All monies for any given refund are managed from a single Merchant Account. Whether your Farm has sold products online (web page, mobile device, email, or social media), or in-person (farm store, markets, delivery, or pickup), the money is automatically collected and/or deducted from your Barn2Door Merchant Account.
While many Farms may use a different vendor for the Point-of-Sale, or for managing Subscriptions, Barn2Door Accounts can manage all their Purchases (and Refunds) from a single solution. There are no additional costs to utilize the Barn2Door Subscriptions or the Barn2Door POS Application.
Simplify Refunds with Store Credits
Now, your Farm can refund a transaction that was originally made using a card payment to Store Credits. This will simplify the process of refunding the payment, and allow for funds to remain with the merchant. This capability is available for both Registered Accounts and Guest customers - which ensures that your Farm keeps monies in hand. Guest customers will be prompted to redeem Store Credits in a similar way, as if they were gifted them (by creating an account and providing a code). This update will further streamline the Barn2Door Refund Experience.
Barn2Door offers an all-in-one solution to help Farmers manage direct sales online and in-person. If you’re looking to increase sales, access more customers and save time and money, we encourage you to Watch this 5-minute Video.
Successful Farm businesses run on Barn2Door.